Last Updated: January 1, 2025
Introduction
At Oley Naturals, we value the trust you place in us when sharing your personal information. This Privacy Policy describes how Oley Naturals ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our Shopify-hosted online store (the "Site").
We are committed to processing your personal data in accordance with global privacy standards, including the General Data Protection Regulation (GDPR) for residents of the European Economic Area (EEA), the California Consumer Privacy Act (CCPA) as amended by the CPRA, and other applicable data protection laws.
1. Information We Collect
We collect several types of information to provide and improve our services to you.
Personal Information You Provide: This includes identifiers such as your name, billing address, shipping address, payment information (including credit card numbers via our secure processors), email address, and phone number. We collect this when you make a purchase, create an account, or subscribe to our newsletter.
Device Information: When you visit our Site, we automatically collect information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device. As you browse, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
Transaction Information: We maintain records of the products you purchased, order dates, and total amounts spent.
2. Cookies and Tracking Technologies
We use cookies, log files, web beacons, and pixels to enhance your experience. These technologies allow us to remember your preferences, track site usage, and provide targeted marketing.
Types of Cookies Used:
- Necessary Cookies: Essential for site functionality, such as maintaining your shopping cart.
- Performance and Analytics: Used to understand how visitors interact with the site (e.g., Google Analytics).
- Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance.
You can manage your cookie preferences through your browser settings or our on-site cookie consent banner.
3. How We Use Your Personal Information
We use the information we collect to:
- Fulfill orders placed through the Site (including processing payment, arranging for shipping, and providing invoices/order confirmations).
- Communicate with you regarding your orders or inquiries.
- Screen for potential risk or fraud.
- Provide you with information or advertising relating to our wellness products, consistent with the preferences you have shared with us.
- Optimize and improve our Site performance.
4. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above.
- Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy.Analytics: We use Google Analytics to help us understand how our customers use the Site. - Payment Processors: Your payment data is handled by secure third-party processors like Shopify Payments or Stripe. We do not store full credit card numbers on our servers. - Legal Compliance: We may disclose your information to comply with applicable laws and regulations, respond to a subpoena, or protect our rights.
5. Legal Bases for Processing (EEA Users)
If you are a resident of the EEA, we process your personal information under the following legal bases:
- Performance of a Contract: When we need your data to fulfill an order.
- Consent: When you sign up for marketing communications.
- Legitimate Interests: For fraud prevention and site optimization.
- Legal Obligation: To comply with tax and accounting laws.
6. Your Rights
Depending on your location, you may have the following rights:
Access: The right to request copies of your personal information.
Correction: The right to request that we correct inaccurate information.
Deletion: The right to request that we erase your personal information.
Portability: The right to request that we transfer your data to another organization.
Opt-out of Selling/Sharing: Under CCPA, you have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
To exercise these rights, please contact us at the address provided below.
7. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain data as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements.
8. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your data. However, no method of transmission over the Internet is 100% secure.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
10. International Data Transfers
As we operate globally, your information may be transferred to and stored in countries outside of your residence, including the United States. We use Standard Contractual Clauses or other recognized legal mechanisms to ensure your data remains protected.
11. Policy Updates
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
12. Contact Information
For more information about our privacy practices, or if you have questions or complaints, please contact us by e-mail at privacy@oleynaturals.com or by mail at:
Oley Naturals
Attn: Privacy Compliance Officer
United States